Shipping & Returns

Free Shipping on orders over $100 to anywhere in the U.S.

If your order totals over $100, you may qualify for free shipping! Why only “may qualify” you ask? Because some items (clearly marked) may require special handling, and incur extra shipping fees.

Orders under $100 are shipped for a reasonable $5.99 flat rate fee (unless special handling is required).

Please note that expedited shipping and/or overnight shipping is available only on a limited basis; if you need expedited shipping, please call us at 480-748-1669 to arrange for special handling. Also note that we only ship to physical street addresses ~ that means no PO boxes.

Customer Pickup Orders

You can avoid shipping charges by picking up your order from our Gilbert Showroom, or from our mobile showroom at an event in your neck of the woods. Customer pickup orders must be prepaid, and you should have a printed receipt with you at the time of pickup. Pickups may be done during normal business hours, but please call to confirm availability prior to pickup.

Return Policy

At Halo Horses, we stand behind the quality of our products. That’s why we offer a “100% satisfaction guarantee” on all of our products. If you are not completely satisfied with your purchase, simply return it to the address below and we will refund, replace, or exchange it for you.

Please return your stock item unused, in its original packaging, and in resale condition within the first 30 days and we will refund your purchase. Please note that special order items, or items bought under layaway, will receive a store credit.

Return Address:

Halo Horses LLC
4960 South Gilbert Rd, Ste 1-624
Chandler, AZ 85249
*Please include a copy of your receipt and all your contact details so we can identify you.

Price Match

At Halo Horses you are already saving when you shop with us because we offer everyday low pricing, fast shipping, and expert advice. We believe that’s a winning combination that offers real value!

However, if you do find the same exact product (same color, size and brand) cheaper (after factoring in verifiable shipping costs) on another equestrian website, we will try to price match.

However, we are unable to price match in instances where the actual price of the items either cannot be determined, is misprinted, is part of a special promotion, auction, close-out, clearance sale or liquidation/store closing. We are also unable to price match items for sale on Amazon or eBay.   Price match does not apply to previously purchased items.

Contact Halo Horses Today

Please call us to verify a price match, or to learn more about our shipping and returns polices. We aren’t happy until you are completely satisfied with your purchase, so please call us at 480-748-1669, or email [email protected]. Alternatively use our contact form, and we’ll get back to you.

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